While reading Chris Anderson’s updated Long Tail, I was intrigued by the use of Google Trends to measure the “suckness” of Dell by entering Dell Sucks vs. Dell Rocks.  Word of mouth is king and while Telus Sucks doesn’t seem to register you may want to check your own brand.

I was, however, very pleased to find that there was a huge amount of similar experience that Telus sucks including Darren Barefoot’s post and many others including www.telusimmobility.blogspot.com.   Great name.

My own experience has included the impossible to use and time-wasting automated directory - I always feel like I’m talking to that teacher in the old Peanuts cartoons - for those of you old enought to remember!  Most recently, after raking me with bills for months, they immediately found a way to save me over 70% of my monthly bill when I moved to switch.  Finally, they charged me  a 30 day porting fee even though I have no service then sent me a bill within a week with a collections date threat that was before I received the bill.  Nice.  25 years as a customer.  That’s CRM for you.

So, as a service to our readers we invite you to share your experience at one of these sites.  Let’s see if Telus is smart enough to watch the blogosphere, we’re unamused by our demo.  Now back to our regular programming!