While reading Chris Anderson’s updated Long Tail, I was intrigued by the use of Google Trends to measure the “suckness” of Dell by entering Dell Sucks vs. Dell Rocks. Word of mouth is king and while Telus Sucks doesn’t seem to register you may want to check your own brand.
I was, however, very pleased to find that there was a huge amount of similar experience that Telus sucks including Darren Barefoot’s post and many others including www.telusimmobility.blogspot.com. Great name.
My own experience has included the impossible to use and time-wasting automated directory - I always feel like I’m talking to that teacher in the old Peanuts cartoons - for those of you old enought to remember! Most recently, after raking me with bills for months, they immediately found a way to save me over 70% of my monthly bill when I moved to switch. Finally, they charged me a 30 day porting fee even though I have no service then sent me a bill within a week with a collections date threat that was before I received the bill. Nice. 25 years as a customer. That’s CRM for you.
So, as a service to our readers we invite you to share your experience at one of these sites. Let’s see if Telus is smart enough to watch the blogosphere, we’re unamused by our demo. Now back to our regular programming!
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Sep
10
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by Bret Conkin
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Busy week with September ramping business up again. Monday was Small Business BC funding your small business presentation and Thursday and Friday we are covering two hot events both coming soon to fundfindr.tv! Got an upcoming hot event, let us know at news@fundfindr.tv.
The Internet Marketing Conference is being held Thursday and Friday at the Coast Plaza Hotel and fundfindr is pleased to be a Bronze sponsor. I think there are still some tickets available if you act fast. Nice job by IIMA president John Hossack and team helping bring an event of this calibre to Vancouver as it has previously been offered in Helsinki, Barcelona and Stockholm. Should be a great line-up of experts including keynote Eric. T. Peterson on Web Analytics, Yahoo’s Bob Page (I trust this is the right Bob Page not this one, Social Media Marketing Success Stories with Darren Barefoot and Julie Szabo, and our favourite Victoria Secret’s Jonghee Jo on Making Testing Sexy! Look for upcoming webcasts of the conference and maybe a few tweets during (follow fundfindr on Twitter) at fundfindr.tv!
Simultaneously, our fundfindr Media Services team is covering the excitement of the Start Up Rock Stars - Top 10 finalists competing in the Oral presentation of the New Ventures BC (NVBC) competition. The finalists include Echoflex Solutions, Pure Lignin, Sound of Motion Technologies (way to go Vlad) and GR Building Materials who we videotaped at VANTEC (congrats to Geoff). Video profiles of the Top 10 are coming to fundfindr.tv so stay tuned. For more info, check ou the NVBC blog.